Inclusion Lead (Grade 9)
Somerset Council
Who You Are
You are knowledgeable about SEND legislation, guidance, and processes, with experience in investigating complaints or resolving complex concerns. You possess excellent written and verbal communication skills, strong analytical and problem-solving abilities, and can manage competing priorities and meet deadlines. You are committed to improving outcomes for children and young people with SEND.
What the job involves
The role involves leading the management and resolution of Stage 1 SEND complaints, ensuring they are handled promptly and fairly. Responsibilities include managing and coordinating complaints, acknowledging, investigating, and responding to them within agreed timescales, and communicating effectively with parents, carers, schools, and professionals. You will also be responsible for identifying key issues from complaints, working with services and partner agencies for early resolution, and maintaining accurate complaint records. Additionally, you will contribute to service improvements, develop positive relationships with stakeholders, and represent the service at meetings relating to complaint investigations.
Skills
- Knowledge of SEND legislation
- Complaint investigation experience
- Excellent communication skills
- Strong analytical skills
- Problem-solving abilities
- Ability to manage priorities
- Commitment to SEND outcomes