Repairs Administrator WCR 3
City of Westminster Council
Who You Are
We are looking for an organised and proactive individual with strong administrative and customer service experience. You will demonstrate excellent communication skills, both written and verbal, and have strong organisational skills and attention to detail. You should have outstanding customer service skills, be able to manage competing priorities effectively, and have the ability to work within a busy administrative environment. Previous experience of providing excellent customer service and coordinating multiple tasks is essential.
What the Job Involves
As a Repairs Administrator, you will provide essential administrative support to the Area Surveying Team and act as the first point of contact for enquiries. You will liaise with residents and contractors to arrange and manage appointments and ensure repair-related tasks are effectively managed. Admin tasks will include managing the CRM system, supporting contract administration activities, attending team and contractor meetings, producing accurate meeting minutes and maintaining accurate records and documentation. You'll also help the team meet service standards and performance targets.
Skills
- Excellent communication skills
- Strong organisational skills
- Outstanding customer service skills
- Ability to manage multiple tasks and priorities
- Strong IT skills, particularly in Microsoft Office
- Proficiency in data management
- Professional and customer-focused approach