Customer Service Assistant
West Lancashire Borough Council
Who You Are
You are an efficient and customer-focused individual, ready to be the first point of contact for all service enquiries for West Lancashire Borough Council. You will be based in the Contact Centre in Ormskirk, and will also provide face-to-face service from the Customer Service Points in Skelmersdale and Ormskirk. You will be liaising with management and teams within the council, along with other outside agencies as necessary. You must be comfortable with office-based working 5 days a week, with no hybrid options available. A standard DBS is required and references from the past 3 years are necessary.
What the Job Involves
This job involves responding to face-to-face, telephone and electronically delivered queries, identifying the needed service and finding solutions to customer issues. You will need to coordinate with various team members and management in the council to ensure service related problems are dealt with efficiently. Part of your role includes supporting visitors, customers, and colleagues and being passionate about learning new processes and systems. You will act as an advocate for the customers to provide appropriate and timely solutions.
Skills
- Customer service skills
- Problem-solving skills
- Knowledge of council services
- Ability to liaise with various levels of management
- Eagerness to learn new processes and systems
- Ability to interpret customer queries and problems
- Strong communication skills