Service Operations Analyst (SO2)
London Borough of Lambeth
Who You Are
You are a professional, organized, and communicative individual who can manage the tech support reception desk of Lambeth Technology and ensure it operates smoothly. You are adept at managing queues, assessing user issues, referring people to the correct supporting service, and providing advice. You can also maintain a clean, professional work area, manage signage and peripherals, and fulfill basic requests. Liaising with technical teams, accessing team calendars and contacting people for feedback is also part of your remit.
What the job involves
The main responsibilities are running the reception desk at Lambeth Technology, managing the queue, assessing user issues, and giving directions to users. You will also coordinate with various services whenever required, keep the area clean, provide necessary peripherals, update tickets on our IT support management system, liaise with technical teams to get users seen, and follow up with people who have provided poor user experience scores.
Skills
- Customer service
- Organizational abilities
- Professional communication
- User issue assessment
- Referring to support services
- Office maintenance
- Peripheral management
- Ticketing system operation
- Coordinating with technical teams
- Calendar management